Role Title
Operations Administrator
Location
Hybrid (combination of remote working, visits to the Teddington Memorial Hospital office and attendance at the monthly evening Board meetings.
Contract
Part-time (flexible – approx. 18-20 hours per week)
About the Role
This is an exciting opportunity to join the League of Friends of Teddington Memorial Hospital at a pivotal moment, as the charity refreshes its strategy in response to the evolving NHS landscape and expands its role as a community health partner.
This newly combined role brings together operations, administration and governance support.
You will play a key role in keeping the charity running smoothly, supporting trustees, assisting with membership & fundraising activity, strengthening coordination, and ensuring operational processes are clear, consistent and well-managed.
This role is ideal for someone who is confident using modern digital tools and systems, and enjoys bringing structure, clarity and efficiency to ways of working. As the charity evolves, there is a strong opportunity to introduce smarter, simpler and more joined-up ways of working using technology.
This is a unique hybrid role ideal for someone who enjoys combining organisation and coordination and wants to contribute to a meaningful local cause.
Purpose of the Role
To provide proactive and structured:
- Operational and administrative support to the Board
- Coordination across activity, funding and partnerships
- Enabling the charity to operate efficiently and deliver on its strategy as activity and complexity increase.
Key Responsibilities
1. Board & Governance Support
- Prepare and distribute board agendas, papers and updates
- Take clear and structured meeting minutes and track actions
- Maintain governance records and documentation
- Support compliance processes alongside the Company Secretary
2. Operational Coordination
- Track funding requests, approvals and outcomes
- Maintain a central log of projects, initiatives and commitments
- Coordinate follow-ups on actions across trustees and stakeholders
- In partnership with the Marketing team support delivery of fund-raising programmes, partnerships engagements and local membership initiatives as and when required.
4. Data & Reporting Support
- Maintain simple digital tracking of funding, activity and outcomes
- Support preparation of board reporting and summarises
- Use spreadsheets or lightweight tools to improve visibility of activity and commitments
- Support the development of simple dashboards or reporting views where relevant
- Help introduce efficient, user-friendly systems to improve how the charity operates
5. Communication & Organisation
- Manage core email inbox and digital communications
- Ensure information is shared clearly and on time
- Coordinate meetings using digital tools (e.g. Teams/Zoom, shared calendars)
- Ensure Teams is set up for the monthly Board meeting in the Hospital Board room
- Maintain well-organised, accessible digital records and documentation
- Support trustees in using shared tools for collaboration and information flow
- Help ensure information is clear, accessible and easy to use across digital platforms
6. External Coordination (Light Touch)
- Act as a first point of contact for enquiries
- Support coordination with local partners (e.g. NHS, community groups)
- Help organise events, engagement activity or meetings
- Support more coordinated working across trustees
Experience & Skills
Essential
- Strong administration or operations experience
- Highly organised with attention to detail
- Comfortable managing multiple priorities
- Good written and verbal communication skills
- Confident using digital tools (e.g. Microsoft 365, Google Workspace, spreadsheets, AI tools)
- Comfortable working with and maintaining digital systems, trackers and shared platforms
- Understanding of invoices, payments and reconciliation
- A self-starter and able to work independently with minimal supervision
- Comfortable working for a number of different people
Desirable
- Experience supporting boards, committees or senior stakeholders
- Experience in charity, healthcare or community sector
- Basic financial administration or bookkeeping experience
- Familiarity with accounting systems or bookkeeping tools
- Experience coordinating projects or programmes
- Interest in community health or local impact
Application
To apply please send your CV with a covering letter to hr@friends-tmh.co.uk
Closing date: Friday 31st July 23:59pm.